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Showing the Love - 5 Ideas for Employee Appreciation

Go beyond the expectedOften, our annual holidays encourage a certain activity or response. Thanksgiving is a time when many of us pause and reflect on our blessings. Valentine's Day is the time that...

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From "Selfie-ism" to Teamwork

You've probably heard of the term "Selfie", recently added to the Oxford English Dictionary online (in August of 2013). You may even have watched the Oscars where Ellen DeGeneres took a group selfie...

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Engagement: The Power of Why

Some managers have changed; others still need to change their radio station.Have you ever worked for a dictator?Managers of the past ordered employees to complete a task. They dictated what to do. Can...

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Offsite Insights: Some Do's and Don'ts

For every manager with a great reputation for leading offsite meetings, there is a manager who is known for planning meetings that provide cerebral nap times.Offsite meetings can be great tools to...

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Managers: 2 Habits to "Stop the Insanity!"

Did you unplug a bit this summer? Lately I've noticed that when you ask people how they're doing, they don’t generally use the word “productive” in their response. The word that often does come up,...

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Healthcare Leadership: A Study in Challenges

With the recent and ongoing impact of the Ebola outbreak in Africa and the media spotlight on frontline healthcare workers, a picture has begun to emerge of the challenges of working in the healthcare...

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5 Keys to a Service Culture: Hotel Service Fumble Leads to Excellent Recovery

We've all heard or read about nightmare experiences in hotels or resorts. Have you ever had what you felt was lousy service while on holiday, and vowed never to return? We often say that the culture is...

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Stop Hiring the Disengaged

I’m always amazed when I see an obvious job mis-fit. If you’re like me, when you experience poor customer service from a person who is obviously ill-suited for the role you think, “Why the heck did...

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Mothers and Leadership

Mothers are in the news. Facebook COO Sheryl Sandberg, currently mourning the death of her husband, is a high-profile example of a mother in a leadership role. As the author of Lean In, she stimulated...

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Manager or Coach: What's the Difference?

One of the questions we often hear discussed is, "What's the difference between a Manager and a Coach?" That question often leads us to another: "What is the difference between Management and...

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